urgent

Client Relation Agent

@EP Management Consultant
  • Post Date : February 5, 2025
  • Apply Before : March 5, 2025
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Job Detail

  • Job ID 6179

Job Description

Responsibilities:

  • Checking all requests captured by CR specialists for membership inclusion prior to requesting activation from Membership department.
  • Checking all authorization requests validated by CR specialists prior to being submitting to Authorization department.
  • Daily monitoring of Fresh Desk tickets Open, Overdue & Pending
  • Quality control on external responses as well as internal correspondence including and not limited to checking if all necessary information was provided in 1st response.
  • Courtesy calls made to members, corporate groups, and brokers.
  • Communication to members with regards to credit reimbursements and zero amounts.
  • Escalate complicated, sensitive, and high-profile queries.
  • Refer potential clients to the Sales department.
  • Provide existing clients with information relating to products and services.
  • Maintenance of individual and corporate client (HR managers, brokers, and members) records updated on the database.
  • Resolving client complaints: determining the cause of the problem; find the best solution to solve the problem; expediting correction or adjustment; and follow up to ensure resolution.
  • Assist Client Relation Specialists in annual renewals and management of contract expiry dates.
  • Contribute to ensure a contract renewal rate above annual goals.
  • Refer terminations within the shortest possible turnaround time to the Sales Department for retention purposes.
  • Assist and support team members with any task as required by following the standard working procedures.
  • Contribute to team effort by accomplishing positive results.
  • Provide accurate, valid, and complete information by using the right tools and correct procedures.

 

Requirements:

  • Minimum two-year Mediplus experience.
  • Leadership skills.
  • Team orientated.
  • Any experience in the medical aid or insurance industry is an advantage.
  • Client orientation.
  • Excellent communication and presentation skills.
  • Must perform independently.
  • Must possess effective organizing and coordinating skills.
  • Treat sensitive information confidential.
  • Attentive to detail.
  • Valid driver’s license.
  • Bilingual (English and Portuguese).
  • Willing to travel.
  • Valid passport.

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