• Assegurar que tenha conhecimento geral de seu stock e produtos para puder aconselhar os clientes de forma adequada;
• Certificar-se de que conhece e segue os procedimentos adequados para artigos em promoção;
• Observar as normas de vendas;
• Assegurar que o seu departamento esteja sempre disponível para atender;
• Conhecimento genérico do mercado;
• Sempre procurar realizar vendas adicionais para aumentar o cesto;
• Tratar todos os clientes de acordo com as normas de atendimento vigentes;
• Ter boa apresentação, reconhecer e cumprimentar os clientes, entender suas necessidades especiais e responder às suas questões, conforme necessário;
• Cumprir as exigências de limpeza e arrumação da loja;
• Gerir queixas e reclamações dos clientes de forma adequada e acordo com as normas vigentes;
• Executar vendas na caixa, de acordo os procedimentos vigentes;
• Observar os movimentos dos clientes na loja para evitar roubos e quebras;
• Descarregar mercadoria do fornecedor;
• Participar em actividades de inventarios na loja;
• Conhecer o perfil de seu stock (artigos de saída rápida, saída lenta, excessos de estoque, estoque envelhecido, níveis baixos de estoque);
• Realizar regularmente a contagem de stock, conforme for necessário e com precisão;
• Remover os itens danificados ou incompletos da área de vendas, comunicá-los ao supervisor levá-los para o local designado, para ser registados e tratados adequadamente;
• Certificar-se de que código do artigo corresponde à descrição antes de proceder;
• Passagens sempre livres de estoque e mercadoria até o fim do expediente;
• A área de vendas deve ser limpa e arrumada no final de expediente – isso garante que os departamentos fiquem limpo e arrumado para o próximo expediente;
• Assegurar o cumprimento de exigências de segurança.

Requisitos

• 12ª Classe
• 1 à 3 anos de experiência no varejo no ramo de material de construção
• Competências de computação em MS Word, Excel
• Conhecimento de produtos
• Habilidades de vendas
• Habilidades de trabalho em equipa
• Habilidades de comunicação
• Capacidade de trabalhar sob pressão
• Capacidade de adaptação
• Bom julgamento

• Achieving Country budget;
• Prospecting;
• Client Acquisitions;
• Client Retention and Client Relationship Management;
• Client Delivery;
• Client Collections;
• Adhering to pricing strategies, sales policies, practises and procedures.

Responsibilities:

New Clients

• Prospecting for new clients;
• New client acquisition through cold calling and client visits;
• Full understanding of clients’ needs analysis;
• An understanding of the media in the country market, competitor share and identify opportunities.

Client Relationship Management

• Retention of existing clients and grow revenue from existing clients;
• Troubleshooting any problems clients might have with their media or delivery;
• Identify upselling opportunities with clients;
• Manage all client changes of campaigns effectively and efficiently.

Renewals

• Leveraging of existing client relationships to ensure renewals;
• Accurate and efficient tracking of renewals;
• Renegotiate contract clauses.

Deal Creation & Closing

• Setting pricing based on deal structure in liaison with the Regional Sales Manager (RSM);
• Create and deliver sales presentations/proposals to new and existing customers to sell new or available media space in consultation with RSM;
• Inform customers of available options for advertisement, artwork and provide visual aids where possible;
• Prepare promotional plans, sales literature, media kids and sales contracts, in consultation with RSM;
• Closing the deal.

Client Delivery

• Effective planning to ensure all client deliveries are on track to company standards.

Debt Collection

• Collect monies owing from all billing clients in respective country.

Reporting

• Individual budget;
• New sales;
• Renewals;
• Sales metrics;
• Daily management/daily tasks.

Product Feedback

• Customer feedback on existing products;
• Customer feedback on sites.

Requirements

• University degree in a relevant subject;
• Minimum of 7 years sales experience with a minimum of 5 years in the same company;
• Previous experience with Sales CRM;
• Results-oriented, tenacious, self-starter who strategically plans for success;
• Demonstrates impeccable financial acumen with passion and drive for success;
• Excellent communication skills (verbal and written);
• Proficiency with Microsoft Office programs, including PowerPoint, Word and Excel;
• Requires excellent presentation skills (Excel, PowerPoint & Word), aimed at development and delivery);
• Effective team player with ability to build and maintain positive relationships;
• Excellent planning, investigative, analytical and reporting skills;
• Experience inputting and retrieving data to develop an understanding of the environment in order to improve results;
• Experience with business to business relationships;
• Strong management skills;
• Ability to work in a high-intensity, fast-paced environment;
• Ability to meet physical demands of jobs, including travelling in Africa where required;
• Destination & Compass – Has a written goals, has written strategic plan, writes compelling SMART goals and is committed to them, knows what must be done and why, has a developed action plan and follow the action plan, has determined possible obstacles and has a plan to deal with the obstacles, has check points and debriefs daily, and continuously monitors performance in the division;
• Outlook – Believes in self, company and marketplace and is passionate about learning and growing. Takes responsibility for own success, doesn’t externalize, accepts challenges, does not take “no” as failure, but as an opportunity to succeed;
• Communication – Creates and sustains ongoing forums that encourage two-way communication opportunities; demonstrates and promotes positive prospect, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution. –  Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. – Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information;
• Character – Demonstrates unquestionable integrity in every aspect of work and dealing with others; Consistently models desired behaviours and values established by the company; Respects diversity of perspective in discussions and demonstrates an inclusive style; Demonstrates concerns for job safety for self and others;
• Business Acumen – Doesn’t take things personally, knows what to say or do at the appropriate time; Is cool under pressure and is prepared for whatever the prospect or client does or says; Doesn’t strategize “on the fly”, doesn’t over analyse, and stays in the moment; Asks thoughtful questions, displays effective listening, demonstrates value;  Is tenacious,  maintains continuous contact with stakeholders and role players to establish need(s); Demonstrates effectiveness in linking team to overall completion;
• Results Orientation – Makes fact-based decisions and follows through to completion, analyses and uses data to achieve goals, drives execution, initiates action and follow-ups to successful completion, effectively demonstrates how solutions will solve problem(s), continuously conducts debriefs and performs pre-call strategies;
• Collaboration – Effectively builds and maintains partnerships within the division, prospects, and people at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Communicates and shares information with candour that builds trust and enhances relationships;
• Administrative Management – Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely activity and performance reports, analyses report data to project trends and build forecasts, maintains accurate and complete client and prospect database.

• Achieving Country budget;
• Prospecting;
• Client Acquisitions;
• Client Retention and Client Relationship Management;
• Client Delivery;
• Client Collections;
• Adhering to pricing strategies, sales policies, practises and procedures.

Responsibilities:

New Clients

• Prospecting for new clients;
• New client acquisition through cold calling and client visits;
• Full understanding of clients’ needs analysis;
• An understanding of the media in the country market, competitor share and identify opportunities.

Client Relationship Management

• Retention of existing clients and grow revenue from existing clients;
• Troubleshooting any problems clients might have with their media or delivery;
• Identify upselling opportunities with clients;
• Manage all client changes of campaigns effectively and efficiently.

Renewals

• Leveraging of existing client relationships to ensure renewals;
• Accurate and efficient tracking of renewals;
• Renegotiate contract clauses.

Deal Creation & Closing

• Setting pricing based on deal structure in liaison with the Regional Sales Manager (RSM);
• Create and deliver sales presentations/proposals to new and existing customers to sell new or available media space in consultation with RSM;
• Inform customers of available options for advertisement, artwork and provide visual aids where possible;
• Prepare promotional plans, sales literature, media kids and sales contracts, in consultation with RSM;
• Closing the deal.

Client Delivery

• Effective planning to ensure all client deliveries are on track to company standards.

Debt Collection

• Collect monies owing from all billing clients in respective country.

Reporting

• Individual budget;
• New sales;
• Renewals;
• Sales metrics;
• Daily management/daily tasks.

Product Feedback

• Customer feedback on existing products;
• Customer feedback on sites.

Requirements

• University degree in a relevant subject;
• Minimum of 7 years sales experience with a minimum of 5 years in the same company;
• Previous experience with Sales CRM;
• Results-oriented, tenacious, self-starter who strategically plans for success;
• Demonstrates impeccable financial acumen with passion and drive for success;
• Excellent communication skills (verbal and written);
• Proficiency with Microsoft Office programs, including PowerPoint, Word and Excel;
• Requires excellent presentation skills (Excel, PowerPoint & Word), aimed at development and delivery);
• Effective team player with ability to build and maintain positive relationships;
• Excellent planning, investigative, analytical and reporting skills;
• Experience inputting and retrieving data to develop an understanding of the environment in order to improve results;
• Experience with business to business relationships;
• Strong management skills;
• Ability to work in a high-intensity, fast-paced environment;
• Ability to meet physical demands of jobs, including travelling in Africa where required;
• Destination & Compass – Has a written goals, has written strategic plan, writes compelling SMART goals and is committed to them, knows what must be done and why, has a developed action plan and follow the action plan, has determined possible obstacles and has a plan to deal with the obstacles, has check points and debriefs daily, and continuously monitors performance in the division;
• Outlook – Believes in self, company and marketplace and is passionate about learning and growing. Takes responsibility for own success, doesn’t externalize, accepts challenges, does not take “no” as failure, but as an opportunity to succeed;
• Communication – Creates and sustains ongoing forums that encourage two-way communication opportunities; demonstrates and promotes positive prospect, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution. –  Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. – Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information;
• Character – Demonstrates unquestionable integrity in every aspect of work and dealing with others; Consistently models desired behaviours and values established by the company; Respects diversity of perspective in discussions and demonstrates an inclusive style; Demonstrates concerns for job safety for self and others;
• Business Acumen – Doesn’t take things personally, knows what to say or do at the appropriate time; Is cool under pressure and is prepared for whatever the prospect or client does or says; Doesn’t strategize “on the fly”, doesn’t over analyse, and stays in the moment; Asks thoughtful questions, displays effective listening, demonstrates value;  Is tenacious,  maintains continuous contact with stakeholders and role players to establish need(s); Demonstrates effectiveness in linking team to overall completion;
• Results Orientation – Makes fact-based decisions and follows through to completion, analyses and uses data to achieve goals, drives execution, initiates action and follow-ups to successful completion, effectively demonstrates how solutions will solve problem(s), continuously conducts debriefs and performs pre-call strategies;
• Collaboration – Effectively builds and maintains partnerships within the division, prospects, and people at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Communicates and shares information with candour that builds trust and enhances relationships;
• Administrative Management – Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely activity and performance reports, analyses report data to project trends and build forecasts, maintains accurate and complete client and prospect database.

Responsibilities:

• Minimum 5–10 years of experience in HSE/EHS management;
• Proven track record in industrial, construction, petrochemical, or facility management sectors;
• Experience in risk assessments, incident investigations, audits, and training programs;
• Strong leadership and team management capabilities;
• Excellent communication and reporting skills;
• Proficiency in EHS digital tools and MS Office;
• Ability to conduct complex risk assessments and develop strategic mitigation plans;
• Knowledge of international laws and safety regulations;

Requirement:

• Bachelor’s degree in Occupational Health & Safety, Environmental Science, Engineering, or a related field;
• A Master’s degree is preferred for senior roles or in large-scale projects;
• NEBOSH Diploma (or at least NEBOSH IGC);
• IOSH Membership (Chartered status is a plus);
• Certified Safety Professional (CSP) or equivalent international certifications is a plus;
• Familiarity with ISO standards like ISO 45001 (Occupational Health & Safety) and ISO 14001 (Environmental Management);
• Fluency in English is required;
• Other Communications skills are advantageous.

Overall Administration and General Operations

• Oversee daily operations and make sure procedures are in place and ensure all administrative systems and knowledge management tools support the embassy’s mission;
• Contribute to the annual business plans and lead the execution of the administration work plan. Review and report on budgets, ensuring efficient spending and following regulations;
• Handle all procurement following proper procedures and regulations. They manage the embassy’s assets, including acquisition, disposal and upkeep of property and equipment;
• Oversee outsourced services like IT, security, and transportation. They also liaise with legal advisors when needed;
• Manage the administration of branch embassy offices in other provinces;

Embassy Strategic Planning and Implementation:

• Strategic Planning: Assist in the development of the embassy’s overall plan, making sure it aligns with Ireland’s goals, and providing relevant information and analysis;
• Resource Management: ensures the embassy’s staff, administration, and operations are accurately reflected in the plan and have sufficient resources;
• Risk Management: advise on identifying and mitigating risks, and tracking progress towards goals;
• Collaboration and Knowledge Sharing: provide advice on general embassy operations, working with teams, overseeing the collection and sharing of information, best practices within the embassy;

Human Resources, Learning and Development, and Statutory Compliance

• Oversee all aspects of staff recruitment, from job descriptions to interviews, and manages the arrival and setup process for new staff;
• Contract Management, ensuring a smooth arrival, induction, and departure for diplomatic staff, including managing staff contracts and approving leave requests oversees;
• Performance management, compliance, and well-being to ensure the smooth running of the Embassy

Management responsibilities, Communications and Teamwork

• Advising on policy, strategy, and risk, managing staff, overseeing committees, and acting as a liaison between staff and external stakeholders, The including also being responsible for ensuring best practices and communication within the embassy.

Requirements:

• University Degree in Business Management, Administration, HR, or related field;
• At least 5 years’ relevant experience working with Federal government, non-Government or donor agencies or similar environment and ability to represent the company in administrative meetings;
• Familiarity with the key principles and practice of effective aid delivery;
• Extensive experience in the planning and implementation of HRM systems, performance management systems, payroll and related, as well as the ability to analyze, interpret and explain the legal framework regulating employment in Mozambique;
• Proficiency in English (A written exam will apply);
• Proven management experience and of effective supervision of a range of differently skilled staff to ensure their effective utilization and performance;
• Interpersonal skills to form effective working relationships with people at all levels and the ability to handle a leadership role;
• Proven leadership qualities, fully committed to team working, have the ability to work on one’s own initiative and to deadlines;
• The successful candidate must have a legal entitlement to live and work in Mozambique prior to recruitment;
• Computer skills on Microsoft Office, sufficient for the performance of above duties;
• Knowledge of operational budgeting, budget monitoring, procurement processes and systems;
• Good knowledge of operational and strategic planning processes, and reporting support and controls during implementation;
• Proven ability to collate and distil large amounts of information, summarizing findings for management decisions and planning.

Responsibilities:

Call Centre Operations & Management:

• Oversee daily call center activities, ensuring smooth and efficient operations across multiple shifts;
• Develop and implement policies, procedures, and best practices to enhance service quality and compliance;
• Ensure all agents adhere to established schedules and maintain adequate coverage for inbound and outbound calls;
• Monitor call handling, response times, and resolution to optimize customer satisfaction;
• Provide accurate and timely reporting on key metrics, including service levels, call volumes, and escalations.

Emergency Services & Admissions:

• Ensure emergency hospital admissions are promptly authorized and escalated, including issuing and verifying temporary Confirmation of Benefits (COB) numbers;
• Oversee the proper escalation of calls for emergency services such as ambulance dispatch and patient evacuations;
• Coordinate with relevant departments (e.g., Clinical Benefits, Client Engagement and Relations) to expedite urgent cases and follow-up actions.

Team Leadership & Performance Management:

• Lead, coach, and motivate a team of call centre agents and team leaders to meet and exceed performance targets;
• Conduct regular performance evaluations, set Key Performance Indicators (KPIs), and develop training programs to improve team productivity;
• Manage staffing levels, including recruitment, scheduling, and leave approvals, to ensure consistent service coverage;
• Promote a positive, high-performance culture by recognizing achievements and addressing performance gaps or disciplinary issues promptly.

Code of Conduct & Quality Control:

• Establish, communicate, and enforce a code of conduct to ensure professional and courteous interactions with members, providers, and other stakeholders;
• Conduct regular quality assurance checks (e.g., call audits, spot checks) to ensure adherence to protocols and identify areas for improvement;
• Provide agents with feedback and coaching based on call evaluations, focusing on continuous improvement and member satisfaction.

Technology & Reporting:

• Utilize call center software, CRM systems / Novus, and analytics tools to track performance metrics, call volumes, and customer trends;
• Identify opportunities for process improvements;
• Prepare and present regular reports on operational efficiencies, service levels, and key performance indicators to senior management.

Collaboration & Stakeholder Engagement:

• Liaise with other departments—such as Clinical Benefits, Client Engagement, Client Relations and Provider Care to streamline client support and resolve cross-functional issues;
• Communicate with Senior Manager: Client Relations on call centre performance, challenges, and improvement initiatives.

Shift & Schedule Management

• Coordinate and manage shift rotations to ensure 24/7 availability;
• Communicate shift requirements, emergency on-call rotations, and any schedule changes promptly to the team;
• Be prepared to work shifts.

Ad Hoc Assignments:

• Undertake additional tasks, projects, and responsibilities as assigned by Senior Management.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, or related field;
• Minimum 5+ years of call centre management experience, preferably in the healthcare or insurance industry;
• Strong proficiency in call centre technologies, CRM systems, and data analytics tools;
• Understanding of medical insurance policies, claims processes, and relevant regulatory requirements;
• Leadership & team management: Proven ability to mentor, motivate, and manage diverse teams across shifts;
• Problem-solving & decision-making: Adept at handling escalated queries;
• Communication: Excellent verbal and written skills to interact with clients, providers, and other stakeholders;
• Quality assurance: Commitment to enforcing call standards, code of conduct, and continuous improvement initiatives;
• Flexibility & adaptability: Comfortable working in a fast-paced, client-centric environment with rotating schedules;
• High level of professionalism, integrity, and empathy;
• Ability to remain calm under pressure and maintain composure during high-stress situations;
• Positive and solution-oriented mindset, with a focus on client and team satisfaction.

Responsibilities:

Deal with different types of queries:

• Benefit queries;
• Membership (Groups, Private – Data capturing of new applications, add and terminate memberships and their dependents;
• Request suspensions and update contact details.);
• Claims queries and statements;
• Digital platforms (HR portal, mobile application, member self-help portal);
• Authorizations (CoB’s, and pre-authorizations issued by Risk department).

Client Relations:

• Courtesy calls made to members, corporate groups, and brokers;
• Communication to members with regards to credit reimbursements and zero amounts;
• Escalate complicated, sensitive, and high-profile queries;
• Refer potential clients to the Sales department;
• Provide existing clients with information relating to products and services;
• Maintenance of individual and corporate client (HR managers, brokers, and members) records updated on the database;
• Resolving client complaints: determining the cause of the problem; find the best solution to solve the problem; expediting correction or adjustment; and follow up to ensure resolution;
• Coordinate annual renewals and management of contract expiry dates;
• Refer terminations within the shortest possible turnaround time to the Sales Department for retention purposes;
• Execute with any task as required by following the standard working procedures;
• Provide accurate, valid, and complete information by using the right tools and correct procedures.

Employer group relations in collaboration with the Client Relation Team:

• Employer group presentations, training, and overall visibility;
• Employer group scheduled onsite visits;
• Weekly feedback to line managers, and monthly reporting for the department;
• Share information and new developments as it becomes available;
• Communicate directly with brokers, aid with onsite corporate group induction sessions and ongoing training;
• Relationships building with internal and external stakeholders.

Financial Responsibilities:

• To assist and support the Client Relation Specialists to obtain, view, interpret, and explain:
• Member statements;
• Member & Provider claims received, processed & paid including zero amounts;
• Utilization reports;
• Debt reports;
• Billing schedules;
• Contract details (start and end dates).

Ad hoc assignments:

• Planning, organizing & implementation of Health events for groups;
• Manage monthly corporate group’s visiting/training schedules.

Requirements

• Minimum two-years’ client relations experience;
• Team orientated;
• Any experience in the medical aid or insurance industry is an advantage;
• Client orientation, professional and friendly demeanor;
• Excellent communication and presentation skills;
• Must perform independently;
• Must possess effective organizing and coordinating skills;
• Treat sensitive information confidential;
• Attentive to detail;
• Valid driver’s license;
• Bilingual (English and Portuguese);
• Willing to travel;
• Valid passport.

Responsibilities:

• Managing large amounts of inbound and outbound calls in a timely manner.
• Answer telephone promptly and politely.
• Meet and exceed personal and department objectives and metrics.
• Obtain and enter accurate information into the Information systems of the business.
• Identifying members and Provider’s needs, clarify information, research every issue, and provide reasonable solutions.
• Inform caller of items to bring to medical appointment (including insurance card, identification docs, and if necessary, co-payments fee).
• Build sustainable relationships with Providers and Members.
• Act a liaison for the Service Providers.
• Collaborate with other call Center professionals from the providers to improve customer service;
• Escalate situations involving dissatisfied providers and members, offering patient assistance and support;
• Help to train new employees;
• Take service providers calls and provide accurate, satisfactory answers their queries and concerns.

Requirements

• Grade 12 or equivalent qualification is required for this role;
• Relevant communication or business qualification is advantageous;
• Previous experience in a call center / telephonic customer service environment of 1 year is required;
• Strong verbal and written English communication is CRUCIAL for this role;
• Need to be a person that loves helping other people;
• Friendly and professional;
• Strives and places a high value on customer excellence;
• Must have a sense of urgency and be able to work in a fast-paced environment;
• Have an adequate propensity to deal with pressure in the workplace;
• Should have an adequate level of problem solving skills.

Responsibilities:

Leadership:

• Oversee and manage the finance team by setting clear goals and expectations;
• Conduct weekly and monthly team meetings to review financial reports, address performance issues, and share critical updates;
• Support, coach, mentor, and develop team members to ensure they are confident and competent in their tasks;
• Maintain and implement Standard Operating Procedures (SOPs) for all finance-related activities;
• Schedule regular one-on-one sessions with the Team Leader and Agents to review performance, address challenges, and set professional development objectives;
• Address any employee-related issues (e.g., leave, disciplinary matters) promptly and in accordance with labor laws.

Financial Management & Operations:

• Oversee subscription fees received monthly from both private members and corporate groups, ensuring accurate allocation in Sage;
• Monitor all incoming payments (EFT, cash, and other methods), promptly apply them to the correct accounts, and reconcile to bank statements;
• Ensure prompt follow-up on outstanding debts: generate aging reports, communicate with corporate clients and private members, and escalate issues where necessary;
• Supervise the timely preparation and distribution of monthly billing schedules to corporate groups and private members;
• Track and manage all finance-related documentation, including invoices, receipts, and payment confirmations;
• Ensure that financial processes and policies align with internal controls and relevant regulations.

Cash Management:

• Oversee all cash receipts and ensure proper documentation and controls are in place;
• Implement secure and efficient cash-handling procedures (e.g., daily balancing, safe deposit, timely reconciliation);
• Ensure the team accurately records cash transactions in Sage, reconciling discrepancies promptly.

Fraud Prevention (Internal & External):

• Establish and maintain robust internal controls to prevent financial fraud and misappropriation of funds;
• Conduct regular audits of payment records, reconciliations, and team workflows to identify and address suspicious activity;
• Implement and enforce clear policies on handling sensitive financial information, segregation of duties, and authorization levels;
• Collaborate with other departments (e.g., HR, IT) to educate staff on fraud risks, prevention measures, and reporting protocols;
• Stay updated on common fraud schemes, emerging threats, and best practices to continually strengthen fraud prevention strategies.

Quality Control:

• Define and maintain quality standards for all finance operations, including invoicing accuracy, timeliness of reports, and compliance with SOPs;
• Perform routine spot-checks on team outputs (e.g., reconciliations, data entries, customer communications) to ensure standards are met;
• Collect and review feedback from internal and external stakeholders to identify areas for improvement in finance processes;
• Provide coaching and training to the team on best practices, standard operating procedures, and continuous improvement initiatives.

Reporting & Analysis:

• Prepare daily, weekly, and monthly finance reports (e.g., cashflow statements, debtors aging, billing summaries) and present them to Senior Management as required;
• Identify financial trends, variances, and risks; recommend corrective actions or improvements in processes.

System & Process Management:

• Manage the integration and effective use of Sage for financial operations, including updates, troubleshooting, and team training;
• Coordinate with IT or relevant departments to ensure system stability and address any technical challenges quickly;
• Evaluate current finance processes for efficiency and effectiveness; recommend and implement improvements or automation where beneficial.

Compliance & Risk Management:

• Ensure accurate record-keeping and adherence to organizational policies, local regulations, and financial standards;
• Oversee internal and external audits within the Finance Department;
• Develop contingency plans to mitigate financial risks (e.g., uncollected fees, system downtime).

Stakeholder Relations:

• Collaborate with other internal departments to resolve subscription or billing discrepancies;
• Maintain positive, professional relationships with corporate clients and private members;
• Provide prompt and clear communication around invoicing, statements, and outstanding balances.

Ad Hoc Assignments:

• Undertake additional tasks, projects, and responsibilities as assigned by Senior Management;
• Continuously seek opportunities for professional growth and stay updated on financial best practices and regulatory changes.

Requirements

• Bachelor’s degree in finance, Accounting, or related field (Postgraduate degree or professional certification, e.g., CPA/CIMA, is advantageous).
• Proven track record (5+ years) in a finance role with at least 2+ years in a supervisory or managerial capacity;
• Hands-on experience with Sage or other similar accounting/ERP systems;
• Proven experience managing subscription-based billing processes is highly desirable;
• Strong proficiency in financial analysis, reconciliations, budgeting, and reporting;
• Advanced Excel or Google Sheets skills;
• Familiarity with regulatory requirements related to financial management and reporting;
• Excellent leadership, communication, and interpersonal abilities;
• Strong problem-solving, organizational, and decision-making skills;
• Ability to meet deadlines under pressure and handle high volumes of transactions accurately.

New claims registration:

• Receives and acknowledges receipt of claim, registers claim on KIT;
• Submits claim for premium confirmation. Confirmation of cover;
• Appoints the right assessor to verify claims costs;
• Drafts claims letters to clients;

Claims payment:

• Complete the claims check list;
• Generates payment requisition in the KIT system for all claims;
• Collect client experience feedback forms;
• Submit the file for approval to the superiors;

Processing of recoveries:

• Identifies excess to be recovered either from reinsurer or third party;
• Prepares cash call and submits to reinsures;
• Close all files with no after confirming no recoveries;

Portfolio reviews and claims reporting:

• Monthly review of outstanding and updating on reserves;
• Advice underwriters to go off risk on bad clients who try to defraud the company;
• Prepares weekly payments forecast, prepares monthly claims outstanding report;
• Records salvage for non-motor and motor in salvage register total loss register;

Salvage handling:

• Records salvage for non-motor and motor in salvage register total loss register;
• Hand over the salvage to the salvage contractor for disposal;
• Capture the receipts for salvage on KIT.

Requirements

• 1 year experience in claims handling.